SHIPPING & RETURNS

Legal information for the official Thomas Canto website, including delivery and returns.

SHIPPING

Delivery zones: worldwide. Shipping is free for editions and books, in every delivery zone, the United Arab Emirates included. Unique works are offered on request: price and delivery terms are given on request. Shipments are handled by standard carriers UPS and FedEx. Total delivery time combines a preparation period before dispatch and the carrier's transport time. Prices exclude import duties and local taxes, which are the buyer's responsibility. For any question about duties, contact us before ordering.

RETURNS & REFUNDS

Return requests may be made within 14 days of receipt, by writing to contact@thomascanto.com. Returned works must be sent back in their original condition and original packaging. Return shipping costs and risk are the responsibility of the buyer, except in cases of an order error or a work received damaged. Custom, made-to-order, or specially produced works are not eligible for return or refund. Any damage must be reported within 48 hours of receipt, with photographs of the artwork, the packaging, and the damage itself. Refunds are issued after the returned work is received and verified, within a maximum of 14 days, via the original payment method.